Try to complete the identification process again by uploading a high-quality photo in the idpay mobile app, or contact idpay support at support@id-pay.ru.

Yes, they can. Transfers to the Republic of Armenia via idpay are available to citizens of the Republic of Armenia and citizens of the Russian Federation.

No, currently a citizen of the Republic of Belarus cannot complete identification in the idpay mobile app to make money transfers.

idpay interacts with banks to transfer funds, therefore, to comply with the requirements of the Federal Law dated 27.07.2006 No. 152-FZ "On Personal Data" consent must be provided for both the Company and the Bank when making transfers.

Consent to the processing of personal data is required to comply with the requirements of the Federal Law dated 27.07.2006 No. 152-FZ "On Personal Data" when making transfers in idpay. Only those personal data specified in the Consent are processed.

Yes, in accordance with the Federal Law “On Personal Data” dated July 27, 2006 No. 152-FԼ

If you simply closed the idpay mobile app, you will need to enter your PIN code or use your fingerprint or FaceID to log in again. If you logged out of your account in the idpay mobile app by clicking "Log out" in the "Profile" section, to log in again you will need to re-enter your phone number, input the confirmation code sent via SMS, and provide the last 4 digits of your passport. If your email is linked to your account, you can also log in using it by entering the confirmation code sent to your email.

Clients can contact customer support via the chat in the idpay mobile app, by email at support@id-pay.ru, or by phone at +7 (495) 198-04-44 and +374 11 700 900.

In the idpay mobile app, information about the received transfer will be displayed on the main screen and in the transaction history under the "Inbox" tab in the "History" section.

Make sure that you have no balance left on your idpay account and contact customer support. In your request, specify the reason for deleting the account and provide the necessary information upon the idpay technical support staff’s request.

The monthly limit is the maximum total amount of all transfers, including transfers to the client's own bank card (including fees), made by the client within a calendar month.

The information is posted on the idpay website in the "Terms" section at the link: https://id-pay.ru/tariff/, as well as in the idpay mobile app on the "Limits" page in the "Profile" section.

Yes, the information about the increase in the transfer amount limit is available in the idpay mobile app on the pages "How idpay Works" and "idpay Limits" in the "Profile" section.

Yes, at the moment, it is only possible to link to an idpay account cards issued by any bank of the Russian Federation that are part of the Visa, Mastercard, or MIR payment systems. The card will be linked after the first transfer is made from it and will be saved on the "My Cards" page in the "Profile" section.

The number is not limited.

Yes, in idpay it is possible to delete linked cards or change their list.

Yes, transfers to individuals by card number can be made in the following directions: From the Russian Federation to the Republic of Armenia; From the Russian Federation to the Republic of Belarus.

Yes, the recipient's account can be in the following currencies: For the Republic of Armenia: Russian ruble, Armenian dram, US dollar, Euro; For the Republic of Belarus: Belarusian ruble. You can calculate the amount to be credited in advance using the calculator located on the "Send" screen in the iday mobile app.

The transfer will be made to the idpay account. In the idpay mobile app, the transfer will be displayed on the main screen and in the transaction history on the "Inbox" page in the "History" section. The received transfer amount can be withdrawn from the idpay account to a Visa, Mastercard, or MIR card.

If the recipient in the Republic of Armenia has several accounts in IDBank, the transfer amount will be credited to the account linked to the recipient's phone number. In IDBank, only one phone number can be linked to one account. A money transfer from the Russian Federation to the Republic of Armenia can be made using the phone number linked to the account.

Steps to follow: Log into the Idram&IDBank mobile app; Open the "Banking" section; Select your preferred account number and tap on the "Phone number" field; On the opened page, enter your mobile phone number, check "Accept terms and conditions" and tap the "Get code" button; Enter the confirmation code received via SMS on your mobile phone and tap "Confirm". Now your phone number is linked to the account number you selected.

Yes, this option exists. An electronic receipt may be required when filing a request in case the funds do not arrive during a transfer from the Republic of Armenia to the Russian Federation.

Yes, it is possible to transfer funds from an IDBank account through the Idram&IDBank mobile app, as well as via the platforms idbanking.am and idram.am.